TERMS & CONDITIONS OF
Payment Terms
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1 |
Customer without approved
credit facility will be required to settle their account before or on
delivery promptly. Direct bank deposit or T/T is acceptable (subject to
confirmation and bank clearance), and for banking details please contact our
Sales Department on (02) 92813988. |
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2 |
Customer with approved
credit facility may elect to use their credit facility; otherwise COD option
may also be exercised. |
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3 |
All goods remain the
property of Action Computer Services Pty Ltd until the amount is fully paid
for. |
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Unpaid Cheques/Deposit
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1 |
Bank charges for unpaid
cheques/deposit will be the liability of the customer. A new invoice will be made
to include bank charges and a 2.5% surcharge of the original invoice amount
will apply. |
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Prices
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1 |
Prices are subject to
change without notice and prices listed are subject to stock availability. |
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2 |
Good and Service Tax (GST) will
be added to the customer’s cost. |
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3 |
Prices listed do not
include Freight charges (see Freight below). |
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Freight
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1 |
All freight charges are to
be paid by the customer. However, customers are free to arrange their own
pick-up. |
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2 |
All freight charges do not
include any insurance charges; purchasers are responsible for arranging their
own insurance. Action Computer Services Pty Ltd will not be held responsible
for any missing goods or damages incurred during transit. |
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Goods Returned for Credit
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1 |
Action Computer Services
Pty Ltd has a 7 days (from
original invoice date) money back guarantee on all products excluding special
orders (items which are not listed on the price list and re-stocking fee will
apply for accepted return). Goods must be in its original and un-open
packaging for full refund. |
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2 |
A 20% re-stocking fee will
apply to all goods returned after 7 days of the invoice date or not in its
original and un-open packaging. |
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3 |
No return credit/refund can
be made for any goods over 14 days of the original invoice date. |
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4 |
No return credit/refund can
be made for any opened software programs, bundled packages and used
consumables. |
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5 |
Freight charges on original
invoice will not be credited on returned goods. |
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6 |
A RA# (Return Authorisation Number) must be obtained from our
customer service department before any goods are returned. RA# can be
requested by fax or telephone, together with a full description of the goods
(brand, model, serial no., purchase date, invoice no., and the reason of
return). The RA# must be clearly written on the shipping label, DO NOT ADHERE
TO THE PRODUCT ORIGINAL PACKAGING, and a copy of the original invoice must be
supplied. |
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7 |
Goods should be properly
packaged for return as goods damaged in transit will not be accepted. |
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8 |
Action Computer Services
Pty Ltd is unable to accept any returned goods that are not in their unmarked
original packaging and incomplete “as new” condition. |
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9 |
A RA# does not
guarantee either credit or replacement. It is simply an authorisation to
return goods to Action Computer Services Pty Ltd. |
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Goods Returned under
Warranty
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1 |
All products are provided
with 12 months warranty, unless otherwise specified. |
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2 |
Warranties are provided on
Back To Base basis. Should on-site maintenance contract be
necessary/desirable, please contact us for further service arrangement. |
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3 |
Action Computer Services
Pty. Ltd. reserves the right to charge a minimum fee (NFF - No Fault Found
Fee) of $110.00 for any warranty goods returned with no fault found. |
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4 |
Action Computer Services
Pty. Ltd. reserves the right to refuse warranty until all overdue amounts are
paid. |
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5 |
Goods returned under
warranty will be repaired or replaced with the same functionally product by
Action Computer Services Pty. Ltd, at its discretion. Replacement products
may be refurbished or contain refurbished materials. If Action Computer
Services Pty Ltd, by its sole determination, is unable to repair or replace
the defective product, it will refund the depreciated purchase price of the
product. |
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6 |
This warranty does not apply
if, in the judgement of Action Computer Services Pty Ltd, the product fails
due to damage from shipment, handling, storage, accident, abuse or misuse, or
if it has been used or maintained in a manner not conforming to product
manual instructions, has been modified in any way, or has had any factory
seals, serial numbers or warranty stickers removed or defaced. Repair by
anyone other than Action Computer Services Pty Ltd or authorised personnel
will void the product warranty. The maximum liability of Action Computer
Services Pty Ltd under this warranty is limited to the purchase price of the
product covered by the warranty. |
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7 |
A RA# must be obtained from
our customer service department before any goods are returned (refer to items
6-9 under “Goods Returned for Credit” above). |
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8 |
Action Computer Services
Pty. Ltd. will not consider that any software related problems, computer
viruses, installation of software programs, software configuration and
computer system re-configuration are under warranty. A minimum service charge
of $110.00 will apply. |
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9 |
Freight charges for all
warranty returns are the responsibility of the customer. |
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Indemnity
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1 |
Action Computer Services Pty
Ltd, its shareholders, management and staff are indemnified against damages,
injuries, loss of profit, loss of data or any other costs arising from the
use or misuse of any products purchased from Action Computer Services Pty
Ltd. |